Frequently Asked Questions
Do you paint your orders live or from photos?
Bridal Illustrations require a photo reference of the garment, whilst Wedding Paintings require photo references of the couple and the overall image being painted (professional wedding photos are best)
How do I choose the best photo for my custom order?
I recommend sending up to 10 of your favourite reference images with your enquiry and I can help select the best option for your order. Please keep in mind that I do not paint face-frontal images where the couple/person’s are smiling directly at the camera (side profile photos work best)
What artwork sizes do you offer? And how do I know which is best for me?
Sizing can depend on your budget and where you intend to display your artwork. I offer 4 standard artwork sizes (A5, A4, A3 and A2) and can also accommodate custom sizing if required.
To find which size is best for you, I recommend measuring the artwork sizes above in the space you wish to display the work. Seeing the scale in person always helps my clients choose.
How long do custom orders take to create?
Bridal Illustrations
Australia Standard Orders 4 weeks
Australia Express Orders 1-2 weeks (at request only)
International Standard 6-8 weeks
International Express 4 weeks (at request only)
*Please get in touch if you require special date delivery.
Wedding Paintings
Delivery dates will vary pending availability and demand. Your delivery date will be provided when you submit your enquiry (special date orders must be requested)
If you require an order in 4 weeks or less please get in touch as soon as possible enquiries@adriennemonteverde.com
Is your work computer generated?
No, all paintings are hand-painted using only premium materials including watercolour and paper imported from France. I pride myself on ensuring all works I create are made using only the finest art materials.
Do you arrange custom framing?
I keep a few frame styles in stock in my studio, however, if not suitable, custom framing can be arranged for all NSW orders at request.
What are your payment terms?
For custom orders, full payment is required for the painting process to begin.
If you are unable to make full payment upfront, a 50% deposit option is available to place your order on hold until full payment can be made.
Please note all deposits and pre-orders are non-refundable for change of mind.
Can I place an order before I receive wedding photos?
Yes, you can place an order and submit your photos at a later date, this is especially common for my clients purchases ahead of their wedding, or as gifts for loved ones.
Do you only paint weddings?
Not at all, I can work one-on-one with both private & commercial clients to bring any unique request to life.
Whilst I’m most recognized for my wedding illustrations, custom requests are highly welcomed.
Have a special request? Please get in touch HERE
How do I redeem a gift voucher?
Simply get in contact with us directly via email HERE, Be sure to let us know who gifted you the voucher, as well as the value or item you’ll be redeeming.
Then together we can help to curate the perfect order for you!
*Gift vouchers are valid for 2 years from the purchase date if value-based (Eg. $300.00) or 14 months from the purchase date if item-based (eg. 1x Medium Wedding Painting)
Do you ship your artworks worldwide?
Yes, custom artwork and print orders are available worldwide.
*For NSW clients we welcome free pick-up and recommend this option for all framed orders.
Frames only available for Australian delivery.
What if my order arrives damaged?
I ensure each order is packed carefully to ensure safe delivery. This is a process that I take pride in, and you can be sure that your order is packaged with the utmost care no matter where in the world it is being sent.
However, in the extremely rare case that your painting arrives damaged, I kindly ask that you get in touch immediately.
What to do:
If you receive your order damaged, please do not overhandle it. In order to assess the damage, I ask that you take photos of the issues, including any damage caused to the outer packaging. Please send all images via email within 24 hours of receiving the product. Without these images in this time frame, it becomes difficult for us to assess the situation.